Snappy electric cincinnati9/11/2023 ![]() To clarify the unit had a blank inoperable screen, the remote would not work, the system would not start up, once the correct replacement board was installed, all those issues were resolved. ****** what he felt was fair for the repair, he said $225 so we obliged, collected,and left. ******* refused to pay the agreed amount, to avoid the back and forth, **** asked Mr. Once the correct board was installed the screen became energized, the remote worked, ***** started the unit up, which was not able to do on the previous trips and the system started heating. ![]() Our Service Manager ********************* informed homeowner to come back out and install the new correct board on the 3rd visit, it was approx. $300-$400 which Mr. When we arrived, it was the wrong part, our filed supervisor went through the trouble shooting process again with ** tech support, again with original board in place was confirmed to be a bad circuit board, & order another board (correct part), at which time with all the time spent looking for the part and 2 service appointments we had only collected $144.00, between the 1st & 2nd visit. So once this was determined,we informed the homeowner he would need to process the part which he did. There were no local dealers, and it took some time, waiting on call backs,following up, and such to determine the homeowner would have to process the warranty through ** directly. The local dealer that tried to help process us no longer carried ** and was unsuccessful at finding the part. This is where the first issues started, we could not find a local ** dealer nor order the part online, to process warranty parts, you either must have a dealer to turn in the defective part (not always required) and get the new part under warranty. All input voltages were correct,so it was diagnosed as a defective control board, which is a very common issue.This diagnosis was done w ** tech support, no refrigeration test could have been performed as the unit was not running. This would indicate an electrical issue or defective control board. The unit was installed 12/2020 and worked with no documented issues until, at which time there was no display on the indoor unit, the remote was not working, the system would not come on. We typically offer lifetime parts and labor warranties, however with customer supplied equipment, we limit it to a 1-year labor no parts warranty as there are so many issues with online purchases, handling, suppliers, poor manufacturing companies etc. We also performed some electrical work, installing customer supplied home generator system and correcting some electrical work by a previous contractor. These same great services and professionalism doesn’t stop at your home.We did install the customer supplied unit, as mentioned with a 1-year labor warranty. Snappy’s trained plumbing experts even offer annual inspections and water heater flushes to provide confidence in your entire plumbing system year round. Snappy Electric, Plumbing, Heating, & Air offers superior plumbing services to all of Metro Atlanta! From minor faucet repairs to fixing pipes or toilets and replacing your water heater or the repair/replacement of anything in between, we would be honored at the opportunity to earn your business! We offer plumbing services and live operators 24/7 to ensure we are there when you need us.
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